In the Act step of addressing social determinants of health, which resource is mentioned for connecting patients to community programs?

• A. FindHelp or 211
• B. Craigslist
• C. Local hospital newsletter
• D. Social media

Answer: (A)

In the Act phase, the goal is to put into action ways to connect patients with resources that address their social needs. A practical and common approach is to point patients to centralized resource directories like FindHelp (formerly Aunt Bertha) or the 211 system, which specialize in linking individuals to local programs for housing, food, transportation, and financial assistance. These tools are designed for easy clinician use: they’re up-to-date, searchable by location and need, and provide direct referrals or contact information to the appropriate programs. In contrast, Craigslist, a hospital newsletter, or social media aren’t structured referral sources built for reliable, patient-specific connections to community services, and may expose patients to outdated or unvetted options. Using FindHelp or 211 supports timely, appropriate connections that can address social needs and improve health outcomes.